Privacy Policy
Returns
Full price stock items
We do not offer refunds/exchange for change of mind or cut fabrics. We strongly recommend purchasing swatch samples before placing your order.
Sale items, clearance and remnants
We do not offer refund/exchanges for any sale, clearance or remnant items. We have heavily reduced the price on these lines to allow for any faults or imperfections.
Shipping
Domestic
Free shipping on all orders over $200 within Australia
Flat rate $15 shipping for orders under $200 within Australia
All orders are sent with Startack
International
All international orders will be emailed a quote for shipping price.
Privacy Policy
Privacy for our customers is extremely important. We take your privacy seriously and we do not share your personal information with any third parties without your permission. Your email addresses are not for sale or trade and are strictly guarded. All client information such as email, phone numbers, addresses, etc are used only for internal purposes. This contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter.
Trademarks and Copyright
The reference of Silk Trader refers to it being a registered business under the ownership of Socraft Pty Ltd.
License and Website Access
This Website grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use terminates the permission or license granted by this Website. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of this Website so long as the link does not portray this Website, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.
Pricing Policy
All pricing shown is in Australian Dollars and current at the time, however from time to time pricing may change. Whatever price you are quoted at the time of finalising your order will be honoured for that order.
All pricing shown is inclusive of Goods and Services Tax (GST). GST is calculated as 10% of the total value of the goods including any applicable shipping charges and will be added to your order.
GST will be exempt for any customers that have nominated a shipping / delivery address outside of Australia.
Colour Matching
Due to the variation in colour quality of video displays, colours displayed may vary from the actual colour of images shown or the colour card templates and as such we cannot guarantee the colour you have chosen.
We strongly recommend to purchase up to 10 different swatch samples for $10, which includes delivery to anywhere within Australia.
As such Returns will not be accepted for the above reason.